Last Updated: August 2026
At Uganda Car Rental Services, we understand that travel plans can change unexpectedly. Our Cancellation & Refund Policy explains the terms and conditions regarding vehicle reservations, cancellations, booking changes, and refunds.
We aim to provide flexible rental solutions while ensuring that vehicles, drivers, and services are properly prepared and reserved for our customers.
Vehicle Rental Reservations
Vehicle Rental ReservationsTo confirm a vehicle rental booking, customers may be required to provide a deposit or make an agreed payment depending on the rental agreement.
Payments help us reserve vehicles, arrange drivers where required, prepare vehicles, and plan your rental service.
Cancellation by the Customer
If you need to cancel your car rental booking, please notify Uganda Car Rental Services as soon as possible.
Refund eligibility depends on the time of cancellation before the scheduled rental date:
More than 30 Days Before Rental Date
Customers may be eligible for a refund after deducting any non-refundable costs, processing fees, or expenses already incurred in preparing the rental service.
15–30 Days Before Rental Date
Partial refunds may be available depending on vehicle availability, supplier commitments, and costs already incurred.
Less Than 15 Days Before Rental Date
Refunds may not be available because the vehicle, driver, and related services may already have been reserved and prepared for your booking.
No-Show or Late Arrival
Customers who fail to appear for their scheduled rental without prior communication will not be eligible for a refund.
Changes to Rental Dates
We understand that travel schedules may change. Customers may request changes to their rental dates, and we will do our best to accommodate the request depending on vehicle availability.
Any additional costs caused by changes in rental dates, vehicle requirements, or rental duration will be communicated before confirmation.
Early Vehicle Return
If a customer returns a rented vehicle earlier than the agreed rental period, refunds for unused rental days are not guaranteed.
Early returns may be subject to the terms agreed during booking.
Driver Hire and Chauffeur Services
For rentals that include a driver, cancellations may be subject to additional conditions because driver availability, accommodation, and travel arrangements may need to be organised in advance.
Cancellation by Uganda Car Rental Services
In rare situations, Uganda Car Rental Services may need to cancel or modify a reservation due to circumstances beyond our control, including:
- Vehicle breakdowns or mechanical issues
- Safety concerns
- Extreme weather conditions
- Government restrictions
- Unforeseen operational challenges
Where possible, we will provide alternative arrangements, a replacement vehicle, or a suitable solution.
Security Deposits
For self-drive rentals, a security deposit may be required before vehicle collection.
The deposit will be refunded after the vehicle is returned in the agreed condition, subject to inspection and deduction of any applicable charges, including:
- Vehicle damage
- Traffic fines
- Missing equipment
- Excess cleaning requirements
- Additional rental charges
Refund Processing
Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on banks, payment providers, and international transaction procedures.
Travel Insurance
Customers are encouraged to have appropriate travel insurance covering unexpected events, travel interruptions, accidents, and personal belongings.
Uganda Car Rental Services is not responsible for losses caused by circumstances outside our reasonable control.
Contact Us
If you have questions regarding cancellations, refunds, or changes to your vehicle rental booking, please contact Uganda Car Rental Services through our official contact channels.
We are committed to providing reliable, transparent, and professional car rental services throughout Uganda.
